FAQs

Orders

What forms of payment do you accept?

We accept all major forms of payment including cash, checks, Visa, Mastercard, American Express, Discover, and PayPal.

Do you offer Expedited Service?

Rush service is typically available on products manufactured by White Lotus Home for an extra fee of 25% of the item with a maximum of $160.00 per item. With a paid Rush Fee, production time can be reduced by half. Mattresses, for example, are crafted within 3-5 weeks, and a paid "rush" fee truncates that time to 1-2 weeks. Deliveries are usually scheduled the week following the product's completion, while items shipped via FedEx will be sent on the next business day. Please refer to our Shipping Policy for any questions

Do you offer a printed catalogue of your products?

Our printed catalogs have been discontinued in an effort to save trees. The vast majority of our products are available for viewing on our website.

If you would like to know more about a specific product, we would be happy to send additional information via email or by mail.

Can You Air Out My Order?

Yes, we can and have been doing this for a couple of decades now. After 4 decades of serving the chemical and allergy-sensitive community, we have learned that for most folks with chemical allergies or other sensitivities to new smells, airing out their freshly handmade in the USA bedding for 1-2 weeks makes a HUGE difference. Yes, just like onions and roses, all-natural fibers have a scent, but they will dissipate in a few days or a week. For folks with sensitivities to new smells, it can take longer. So yes, we can air out your products, and no, we will not charge you extra fees as long as we have the space available. If you need this done in a rush and/or for more than 2 weeks, there would be a 5% extra fee, depending on the time and total space your entire order can occupy.

If you accept it as is, you could always let the sun hit it for a few hours or place small items inside a dryer on an AIR ONLY setting a few times to accelerate the process. If your products are too big, please open the windows, use an AC, and let mother nature do the rest. Direct sun would also be great.

Please be assured that we do not add anything to any of our fibers and fabrics that would create a new scent; we keep everything as pure as mother nature intended.

What is your normal turnaround time?

All White Sleppyco products are handcrafted from the finest, freshest materials nature can offer. While we keep a limited number of items in stock, most items are crafted to order and will be made in the order they are received. The following represents our average turnaround time:

Bulk fibers	∙	1 week
Mattress & Bedding Samples	∙	1 week
Pillows	∙	1 - 3 weeks
Bedding	∙	2 - 3 weeks
Mattresses	∙	3 - 5 weeks
Bedworks of Maine Frames	∙	6 - 8 weeks
Vermont Furniture Designs Frames	∙	8 - 12 weeks

Depending on the time of year and size of the order, these numbers can vary by up to one week. For custom orders, an additional week of production time is typical, as unique pieces often require particular care and attention. Please allow 2-5 business days for shipping from our New Jersey manufacturing facility to your location.

When the shipment is processed, you will receive automated tracking information from the shipping carrier servicing your order. Any furniture orders outside of our 100-mile delivery range will ship directly from the manufacturer. We also offer Free Delivery & White Glove Service on qualifying orders.

Rush service is typically available on products manufactured by White Lotus Home. Production time can be reduced by half for a Rush Fee of 25% of the item with a maximum of $160.00 per item.

Our Materials

I’ve heard that it takes a tremendous amount of pesticides to grow cotton. Is that true?

According to the U.S. Department of Agriculture, only about 1.2 pounds of insecticides and 2.1 pounds of herbicides are applied to each acre of cotton. The average acre in the U.S. produces about 800 pounds of cotton. That works out to around 0.09 ounces of total pesticides applied per pound of cotton produced. More importantly, with the advent of new technology, the number of pesticide applications has dropped dramatically in the United States. Farmers who live and work on their land have every personal and economic incentive to use fewer chemicals in production, not more. Globally, only 8.5% of all pesticides applied to crops are used to grow cotton.

What is the difference between Green Cotton & Organic Cotton?

Organic Cotton is exactly as it sounds --- 100% GOTS-Certified Organic Cotton. The entire lifecycle of the cotton plant can be certified, from soil to seed to the final harvesting. Green Cotton is conventionally grown, so it may or may not have been treated with pesticides in its lifecycle. After harvesting, however, our Green Cotton is not sprayed with any further dyes or chemicals. The end result is purely unbleached, untreated, raw cotton.

Where do your fibers come from?

Our organic cotton comes from Texas, our green cotton comes from Texas and other surrounding US farms, our buckwheat comes from NY state, our wool comes from New Zealand, and our eco-foam, and natural latex is made in the USA as well. The kapok is the only fiber that does not grow in the USA since it grows in the rainforest, so we get ours from Malaysia.

Do your raw fibers have an odor? What is the earthy scent in my mattress and pillows?

All Sleppyco products, from our pillows to our mattresses, are crafted from raw, untreated fibers. Many customers notice the raw cotton in particular, whose sweet smell can resemble cooked rice. Depending on the style of your mattress, you may be picking up on the mild scent of our natural latex or virgin wool as well. Because our fibers are minimally processed, they maintain their original odor — some may notice it, others may not. If left out in the open, the smell should dissipate within a week or two, depending on your sensitivity.

Our handcrafted mattresses and toppers are made with minimally processed fibers and unbleached cotton, while our pillows contain only your selected fill and an exterior case of Organic Cotton Sateen. As many of our customers experience chemical sensitivities, no added chemicals, dyes, or fragrances are added at any point in our production to either the interior fill or exterior case. We are an Organic GOTS certified facility and have strict measures that are monitored by a third-party, Oregon Tilth.

What makes Green Cotton "green"?

All of our cotton is grown and aggregated in the United States, and even though it is raised with traditional agriculture methods, all Green Cotton is pre-rinsed before it arrives at our location. We call this cotton “green” because no dyes, perfumes, formaldehyde, or fire retardants added to the batting after it is harvested. Our Green Cotton also prevents waste, as the fiber itself too short or course to be made into threads for textiles, and is often discarded. However, it is perfectly suited for garnering into layers for mattresses and toppers, gathered for pillow stuffing, or for bulk sale. Green Cotton is slightly firmer than organic cotton due to the thicker threads, but there is plenty to feel good about!

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Our Materials

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