Modifications: You may modify your order within 24 hours of placement. Upgrades are free; downgrades may incur a 30% fee on the portion adjusted. Additions after 24 hours will be processed as a separate order.
Cancellations: Orders canceled before shipping? You’ll receive a full refund or store credit.
Cancellations within 24 hours: No penalty.
Cancellations after 24 hours but before shipping: 30% restocking fee applies if refund is requested; otherwise, full store credit valid for 1 year.
New, unused products in their original packaging.
Requests must be made within 30 days of delivery.
Products that are used, altered, washed, or damaged.
Custom-made items.
Clearance or final-sale items.
Eligible within 30 days.
For items of equal or greater value, no restocking fee.
For items of lesser value, you’ll get store credit for the difference.
All exchanged items must pass our quality inspection before shipping your replacement.
Must meet the same eligibility criteria as exchanges.
Store credit: Full purchase price, valid for 1 year.
Refund: Full refund minus a 30% restocking fee.
Items must pass inspection before credit or refund is processed.
Contact us within 30 days with your order details and reason for return/exchange.
We’ll issue a Return Authorization (RA) number and provide instructions.
You have 30 days from RA issuance to return your item.
Once returned:
Expect inspection and processing within 14 business days.
Refunds to original payment method typically take 2–4 weeks, depending on bank processing delays.
Return shipping is your responsibility, unless due to our error or defective merchandise.
We recommend insuring your shipment.
Use original packaging to help avoid damage and ensure your return is accepted.
If applicable to Sleppyco (for mattresses):
30-night trial: Try it for at least 30 nights.
Contact us within 120 days if you’re unsatisfied.
Choose between:
Store credit for future purchase (valid 1 year), or
70% refund, after inspection and pick-up/disposal arrangement.
Within 200 miles of our facility? We may offer free removal.
Mattress must be protected, clean, and in resalable condition.
All returns and exchanges are subject to approval. Items must pass inspection; Sleppyco may refuse returns that appear used or missing parts.
Refunds: Returned via original payment method.
Store credit: Issued via personalized code, valid for 1 year, non-combinable with other promotions.
To get started or ask questions, reach out:
Sleppyco
📞 Phone: (877) 719‑3126
📧 Email: info@sleppyco.com
🕒 Hours: Mon–Fri, 10 AM–7 PM ET
You have 30 days from delivery to return or exchange unused, non-custom items.
Within the first day? Cancel without penalty.
After 1 day, a 30% restocking fee applies for refunds (exchanges remain fee-free if equal value).
Return shipping is on you, unless we made an error.
Inspect–inspect–inspect: Approval depends on condition.
Credits are valid for 1 year, refunds processed in 2–4 weeks.